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When we first ordered our Element Vape Starter Kit, we were a little worried about the shipping. We’ve a little office, so we really didn’t wish to be shipping anything but well known Vapor Cigar products. Fortunately, our vendor shipped by UPS and so our order was completed quickly and without any problems. Once we received the kit, we quickly put it to the test. This is what we found.
Customer Service: Unfortunately, we had to come back the product to refund the amount of money, but that’s not where the story ends. The client service representatives which were there to assist us made it easy for us to get again. They were very useful and checked out the complete setup with us. Even though we purchased the starter kit as a set, they helped us make a backup if one of the atomizers broke. They were also very helpful in making sure that our shipment found us on time and without the delays.
Tracking Information: As we understand more about shipping, delivery, and tracking, we’ve seen there are a variety of places that one could ship your Vape Pen from. The Element did us the favor by sending us two boxes, one of which was sent on the same day as our first shipment. The second box was sent two days later. Shipping times are affected by what is being shipped, and we discovered that the shipping times were greatly increased after shipping from UPS. We are all on a budget, but shipping from UPS was nearly double our original estimate.
Age Verification: Although we recognize that this is generally necessary for all online businesses, we didn’t see this at first glance. Upon registering for the free trail, we saw an email address and a choice to verify your date of birth. We clicked “yes” with no a minute to look further, because this technique didn’t feel right. Whenever we went to validate our date of birth, we were told that people had a need to age 65 or older in order to be able to order from this particular Vape Pens site. Upon further inspection of the website, it turns out they aren’t requiring proof age to order from the Element Vape site but instead requiring proof a subscription to a vapor delivery network.
Shipping Methods: Shipping methods attended a long way from when they first became open to customers. We saw that the shipping methods available through the web were a lot more efficient Disposable Vape and effective, but unfortunately, shipping with UPS or FedEx was not one of them. Upon signing up for the free trial, we were sent an e-mail explaining that international orders would require special handling and shipping procedures that UPS or FedEx cannot accommodate. When we asked them why this is the case, they didn’t offer a solution, and instead suggested that international customers simply purchase yet another “package” at the local merchants we had visited.
Tracking Information MIGHT OCCUR After The Sale: One aspect of customer service that many people enjoy experiencing is being able to track their own product information and progress through the entire ordering and delivery process. Unfortunately, when shopping on the Element Vape site tracking information might occur after the customer will pay for the product, and then upon delivery, the customer may not be in a position to track their information. Furthermore, if shipping times to foreign destinations are too long, the customer may get a message stating they have been moved to the front of the line.
Delays MIGHT OCCUR Because Of: Shipping delays may occur due to USPS or FedEx delays. USPS delivers things quickly, but unfortunately, delivery delays might occur due to overseas shipping issues, or lack of adequate parking at the neighborhood port. They don’t mind assisting you overcome these obstacles, but please be aware that we are not liable if delays occur because of them. FedEx appears to have excellent tracking on their shipments, but so far as we can see, they don’t provide the substitute for track shipments. Please keep this at heart when using this service, as it may greatly benefit your important thing.
Shipping Methods: Three ways of shipping can be found. First, upon delivery, the customer must call and schedule an appointment with a store employee to sign because of their product, and receive it directly from the manufacturer. Second, the customer may call and schedule an appointment directly with a store employee to pick up their unit. Or, thirdly, the client may e mail us directly by email or phone to put an order, and we will ship the adult signature line upon delivery. Upon signing for their product upon delivery, we have been unable to ship e-liquid to anyone without a valid e-mail address.